Why Can't I Connect to

  1. In some cases, you will not be able to connect to if your computer is using a Firewall or Proxy Server. Consult your Network Administrator, NSP (Network Service Provider) or ISP (Internet Service Provider) support service or use another connection.
  2. If a connection error has occurred, please try again in a few minutes. If the problem persists, please use the "Contact Us" link to notify us.
  3. You might have been temporarily disconnected from the server, which may be due to Internet connection problems.

Why Can't I Find the "888poker" Icon on My Windows Desktop?

If the "888poker" icon is not on your Windows desktop and you can't remember where you saved it, please follow these steps:

  1. Press on the "Start" menu at the bottom left corner of your screen;
  2. Choose "Search" and then "For Files or Folders";
  3. Where it asks for the file "Name", enter "888poker.exe" (without the quotation marks) and then press "Find Now";
  4. The computer will now search for the file;
  5. If you receive a file named "888poker.exe" under the "Name" or "Search Results" section, in the white window, it means the file was found. Double click on it;
  6. If the computer has finished the search and there is no such file in the window, it means that the file was not found. In this case (if you do not have a hard drive other than [C:]), you should repeat the download process.

For assistance with this, or any of your other online gaming needs, please click here to contact us.

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Copyright 2021, die 888 Gruppe. Alle Rechte vorbehalten.
888 Germany Ltd. ist unter der auf die Virtual Digital Services Limited von der Malta Gaming Authority ausgestellten Gruppenlizenz (Lizenznummer: MGA/CRP/543/2018) lizensiert. Die Bereitstellung und der Betrieb des Online-Pokerangebots erfolgen im Einklang mit den Vollzugsleitlinien des Glücksspielkollegiums vom September 2020 und den insoweit anwendbaren Vorgaben des GlüStV.
Teilnahme ab 18. Glücksspiel kann süchtig machen, bitte spielen Sie verantwortungsbewusst. Hilfe unter

888 Germany Ltd. (Sitz: Level G, (Office 1/3241), Quantum House, 75, Abate Rigord St., Ta’ Xbiex XBX 1120, Malta), eine Tochtergesellschaft der 888 Holdings PLC.

Geschäftsführer: Herr Itai Pazner

Kontaktdaten: E-Mail: | Tel.: +44 203 478 1875 | USt-ID: EU372009589 | Registerbehörde: Malta Business Registry | Registernummer: C 91017

Copyright 2021, the 888 Group. All rights reserved.
888 Germany Ltd. is licensed under the group license issued to Virtual Digital Services Limited by the Malta Gaming Authority (license number: MGA/CRP/543/2018). The provision and operation of the online poker offer is carried out in accordance with the enforcement guidelines of the German Gaming Board of September 2020 and the insofar applicable requirements of the GlüStV.
Participation from 18. Gambling can be addictive, please play responsibly. Help at

888 Germany Ltd (Registered Office: Level G, (Office 1/3241), Quantum House, 75, Abate Rigord St., Ta' Xbiex XBX 1120, Malta), a subsidiary of 888 Holdings PLC.

Managing Director: Mr. Itai Pazner

Contact Details: E-Mail: | Tel.: +44 203 478 1875 | VAT ID: EU372009589 | Registration authority: Malta Business Registry | Registration number: C 91017