Why Can't I Connect to

  1. In some cases, you will not be able to connect to if your computer is using a Firewall or Proxy Server. Consult your Network Administrator, NSP (Network Service Provider) or ISP (Internet Service Provider) support service or use another connection.
  2. If a connection error has occurred, please try again in a few minutes. If the problem persists, please use the "Contact Us" link to notify us.
  3. You might have been temporarily disconnected from the server, which may be due to Internet connection problems.

Why Can't I Find the "888poker" Icon on My Windows Desktop?

If the "888poker" icon is not on your Windows desktop and you can't remember where you saved it, please follow these steps:

  1. Press on the "Start" menu at the bottom left corner of your screen;
  2. Choose "Search" and then "For Files or Folders";
  3. Where it asks for the file "Name", enter "888poker.exe" (without the quotation marks) and then press "Find Now";
  4. The computer will now search for the file;
  5. If you receive a file named "888poker.exe" under the "Name" or "Search Results" section, in the white window, it means the file was found. Double click on it;
  6. If the computer has finished the search and there is no such file in the window, it means that the file was not found. In this case (if you do not have a hard drive other than [C:]), you should repeat the download process.

For assistance with this, or any of your other online gaming needs, please click here to contact us.

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Copyright 2021, die 888 Gruppe. Alle Rechte vorbehalten.
Gaming Ventures Europe 2019 Ltd, (eingetragene Adresse: Level G, (Office 1/4241), Quantum House, 75, Abate Rigord St., Ta 'Xbiex XBX 1120, Malta), ein Tochterunternehmen von 888 Holdings PLC – lizenziert unter der Gruppenlizenz ausgestellt auf Virtual Digital Services Limited, mit Lizenznummer MGA/CRP/543/2018, ausgestellt am 10.11.2019 von der Malta Gaming Authority.
Die Bereitstellung und der Betrieb dieses virtuellen Online-Pokerangebots erfolgen im Einklang mit den Vollzugsleitlinien des Glücksspielkollegiums vom September 2020 und den insoweit anwendbaren Vorgaben des GlüStV.
Teilnahme ab 18. Glücksspiel kann süchtig machen, bitte spielen Sie verantwortungsbewusst. Für weitere Informationen zu Hilfsangeboten besuchen Sie bitte unsere Seite für Verantwortungsbewusstes Spielen.

Geschäftsführer: Herr Itai Pazner

Kontaktdaten: E-Mail: | Tel.: +442034781876 | USt-ID: EU372010690 | Registerbehörde: Malta Business Registry | Registernummer: C 91595

Copyright 2021, the 888 Group. All rights reserved.
Gaming Ventures Europe 2019 Ltd, (registered office: Level G, (Office 1/4241), Quantum House, 75, Abate Rigord St., Ta’ Xbiex XBX 1120, Malta), a subsidiary of 888 Holdings PLC - under the group license in the name of Virtual Digital Services Limited, license number MGA/CRP/543/2018, issued on 11/10/2019 by the Malta Gaming Authority.
This virtual online poker offering is provided and operated in accordance with the guidelines issued by the German Glücksspielkollegium in September of 2020 and the applicable requirements set forth in the German State Treaty on Games of Chance (Glücksspielstaatsvertrag, GlüStV).
Age 18 and over. Gambling can be addictive, please play responsibly. For more information on support tools, please visit our Responsible Gambling page.

Managing Director: Mr. Itai Pazner

Contact Details: E-Mail: | Tel.: +442034781876 | USt-ID: EU372010690 | Registry authority: Malta Business Registry | Registration number: C 91595